Ygnition Cable TV Complaint - Very Poor Service
HOUSTON, TEXAS -- I live in an apartment complex and enjoyed DISH satellite TV and was happy. I move within the same complex and the new apartment patio did not face south and I could no longer get satellite service since a signal could not be found when facing east in the new apartment. I found that my complex had a cable television contract with Ygnition. I had NO choice but to use them or have no TV at all. From the beginning, starting with installation, they had really poor and rude technicians. Not only were they a day late, they were late by several hours to the appointed time they were to meet me. They brought the wrong receivers and were unwilling to make a change without there having to come back, and two days later.
I had to pay an installation fee regardless of the fact that they didn't install the lines correctly and with delay. Likewise, they were unwilling to run the cable line to the TV. They worked with one live connection (it was the only one that worked in the apartment) and were unwilling to try and drop a line to fit the configuration of my TV and furniture set-up, even though they could have done so rather easily. Am I the customer? Am I suppose to receive good service? These guys acted like they had "the power" and I had no choice but to accept it.
As for calling and getting through to someone? Forget it. Three times in a row I dialed the Ygnition number they offer and was placed on hold for 15 minutes each time and then was suddenly disconnected on their end. I have a billing dispute going on with them currently where they have charged be $500 for two months of service when my monthly charge is suppose to be around $97 a month and that is before all of the taxes they apply. Likewise, that is without premium channels but for HBO. I get much less from Ygnition Cable than I did with DISH Satellite (which Ygnition Cable runs their service thru) and pay at least $25 more a month. They have one department that handles all of the business for the company. You never get any one person to handle your particular problem. Plus, these call center guys in Washington always state they will call you back or will mail their findings to you, and it NEVER happens.
They NEVER call back and I have waited two weeks for their running account of my so called $500 two month bill. I will either move to another apartment facing south and go back to satelite before I ever am forced to accept Ygnition has my cable service provider. They are by far the most horrible company I've ever had the displeasure of being in contact with.
Company Response on 9/8/2010:
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
Customer Relations Associate
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