Nextel/Sprint Complaint - Free Sprint Nextel Phone Upgrade SCAM!
JACKSONVILLE, FLORIDA -- My April Sprint bill included a note: "Come to your nearest Sprint store and get a free phone as our thank you for being a loyal Florida customer." So I did. Went to the Sprint store, told them I wanted to take advantage of the free phone promo, SIGNED A NEW TWO YEAR CONTRACT, and on my next Sprint bill was a $192 equipment charge! I called Sprint, got nowhere with the rep, asked for a supervisor (He wouldn't give me his last name, but he did give his rep # to me -- 78104) He was arrogant,placating,and sarcastic. He told me I'd have to go back to the Sprint store to settle this "with them."
"What do you mean, 'with them?' Your bill instructed me to go to your store." He then tried to tell me that the phone would have been free if I had transacted the purchase online, or on the telephone. AGH!! The bill instructed me to "go to the store!" Round and round we went, getting nowhere. Now I have the exciting prospect of going back to the store to try to settle this - where there is always a line that takes at least half an hour to get through.
And now, thanks to their little scam, I'm stuck with them for 2 years. It's criminal.
An update... it just keeps getting better! The Sprint store is CLOSED! Out of business. I called back, to file a dispute for the charges - got the same obnoxious, condescending supervisor. He said he'd file a dispute. A week later, I had a text message informing me that my service was about to be cut off, over the "past due" charges. (I paid the bill on time, but didn't include the charges for the "FREE" phone in my payment.)
I called, the rep said, "I have no record of a dispute or of a request that we file one."