Rise & Dine Complaint - Rise & Eat Somewhere Else!
MANSFIELD, OHIO -- Imagine a fresh, new establishment with a pleasant environment opening up in town where families with young children, couples, senior citizens, and groups of friends can sit comfortably and dine on pancakes, omelets, ham, hot coffee and biscuits. Sounds nice doesn't it? Now imagine Led Zepplin or the Rolling Stones blaring from the sound system just above your head at 9:30 a.m. challenging your digestion with every bite. Really? Heavy metal and old school hard rock...with pancakes? Um...'kay.
Now imagine that everything you've ordered is presented by your server but, in one way or another is NOT what was ordered-- two out of the 3 things on your plate are incorrect...with no explanation from your server. After mentioning this to her, a half assed attempt was made to turn buttermilk pancakes (NOT what I ordered) into blueberry pancakes (WHAT I ordered) by having the cook simply drop a few blueberries on top of the buttermilk pancakes and return them to my table. Apparently they also could not be bothered to further request MY choice of a meat substitution for what they were "out" of. I can hear the cook thinking to himself, "Oh, we don't HAVE any sausage links.
Guess I just put some ham there instead and the diner won't know the difference". Yeah. I was underwhelmed. On the plus side the coffee was very good...too bad it was never warmed up or refilled (I figure restaurants probably factor in the cost of refill when they price beverages nowadays). Pancakes and sausage aside, never refilling the coffee cup is a HUGE mistake with middle-aged, coffee addicted breakfast diners!! Then be expected to pay for it all. Complaints made to the manager or cashier did not warrant a discount (she might have at least given me the coffee!) or a coupon for the next visit or something to retain a new, and possibly never to return, customer.
Well, at least I didn't leave a tip. After formally contacting this company a month ago with a detailed account of my complaints I can honestly say that I have never had any response from them. I can also say that I eat breakfast elsewhere these days. If they had not tried to insult my intelligence with their shifty substitutions, I might have gone back. Might have. A coupon would have helped a little.