David's Bridal Complaint - Customer Service Issues
KENNESAW, GEORGIA -- I had a terrible experience with David's Bridal from start to finish!
I am a bridesmaid this month. Since we are all scattered across the country the bride thought it best to use David's because of the convenience. I really wish she had chosen Ann Taylor instead (they have beautiful wedding attire and amazing service!)
My fiasco started when I initially wen to try on the dress the bride had chosen. She emailed us the style numbers--all of us to have the same skirt with 3 or 4 tops to choose from. First off, the sales associate seemed very unwelcoming. I gave her the style numbers, tried them on and decided to wait a week before ordering. Good thing!!! Because when I went back to the store I discovered she had me trying on the wrong dress!!!! Crisis averted! I ordered the correct one in a size 4. Dress came in---SIZE 8! By this time it was too late to re-order. Fast forward about 3 weeks and I find out I'm preggers. Very excited and actually relieved they ordered a dress that was too big because I'm starting to have a baby bump.
Here I am now 1 week out of the wedding date and the top is tight. I called and asked if I could exchange it for a size larger if they happen to have a floor model in the color and size I need. They said it would not be a problem and to come on down. The "greeters" are super friendly until you actually need help. I go in and they refuse the exchange because the item had been altered! What?!?! I assured them that it was sold to me in this condition and the saleswoman in a round-about way called me a liar. She was rude, unwilling to make any kind of effort to help and quite frankly making me VERY upset. I kept telling her that I did not touch the top in any way and she went on the say in a snide tone that it appeared to have been let out and made larger---so now I'm a liar and fat!
Who speaks to a customer this way?!? I agreed that maybe was tailored by a previous customer, but that I surely did not do it and they sold me a tampered item! I could feel my blood boiling and as I started to raise my voice I just gave up and said that I would attempt to have it "let out" again and she said "yeah, AGAIN!" as if to call me a liar one more time! I could not believe the treatment I got from this lady. I sent a certified letter to their Corporate office and copied the store manager and intend on pursuing this matter until I am satisfied!!!!!
Do not shop at Kennesaw Davids Bridal. They will ruin your event!!! And lastly, they have no customer service info available--I wouldn't either if I ran an operation like theirs. I had to dig around on sites like this to finally have the pleasure of leaving a VM that will never get returned.