Sears Complaint - Poor Customer Service - Failure To Show Up As Scheduled
ALEXANDRIA, VIRGINIA -- We called in a repair for our 6 yr old Maytag Neptune washing machine on 6-17-08. We were told someone would be here on 6-18-08 between 1-5 PM . When no one had called or showed by 5 we call and spoke to someone who identified himself as Bill, he told us the repair person had been delayed but he was definitely going to come. We heard this twice from two different customer (dis)service people. We hung up and waited until 8 PM and called again.
At this time we asked for a supervisor who told us that the repair person had left the area because we were not home. This was completely fabricated as we have not left the house waiting for the repair person to show up starting at 1 PM - the scheduled time.
So here we sit with a handicapped daughter and no washing machine. The supervisor did not seem in the least bit concerned. He then said we could not get a repair person out there for a week. We got no priority even though the repair person lied about us not being home. He told us there were no openings the next day.
This is really not acceptable. There is no moral compass of any kind or ethics in Sears anymore. This is very poor way to do business. They do not care about the customer. It is hard to believe they can stay in business. I think it is wrong to support them and we will never buy any item from them again.