U-Haul Complaint - 100% Buy Back Guarantee
INDIO, CALIFORNIA -- Here is what I wrote UHAUL...
Over the past three weeks, we purchased over $500.00 worth of moving and packing supplies at the Indio California store. We "Took Plenty" as you had advertised on your boxes and throughout the store because you have 100% Buy Back...Today, when I went to return several unused boxes, I was told because I had no receipt for many of the boxes, they would not be able to take them back. I had at the time, three receipts totaling over $370.00 from that store, however I did not have the receipt for 3 medium boxes, and 13 small boxes.
I paid with a credit card, and had purchased them in the last two weeks, but was denied a refund. I find it abhorring at the time of a move, you cannot recognize your own merchandise - and uphold your "guarantee" with both plastered all over the boxes, and your stores. The only mention of a receipt being needed, is on the fine print of your "Packing Planner Checklist". You well know, as a moving company, this is the most stressful time, and the fact I even had a receipt let alone three was a fluke. I find NOTHING on my receipts that says in order to get a refund I need to keep it. I find nothing on your boxes that says that as well. The man at the counter would not look up our credit card receipts for me, and told me when I arrived at my new home, I could find the receipt and return the boxes. I am moving from La Quinta California to Cedar Rapids Iowa. Am I supposed to ship the boxes there to get a refund????
We will never use any product from UHaul again, and believe me, I will tell everyone I know how good you word is.