Honda Informative - Sample Customer Treatment at Honda Dealers (Autowest Honda & Dublin Honda Mentioned)
BAY AREA, CALIFORNIA -- I have been shopping for a Car very seriously for buying a new one and after I saw the attitude of the sales people, I decided never to buy another japanese car ever again.I walk in to Autowest Honda and we wait for half hour to get hold of somebody and then some sales guys shows up who has no interest whatsoever and ask us what we want to go for.We were looking for Honda fit & Honda Pilot.First the guy makes us wait for another 20 minutes and comes back and says he could not find the key to test drive Honda Fit and then we ask about Honda Pilot and he walks over to Pilot and says we do not have Gas and we can only see the Car.What kind of messed up dealership is this ? Before this I gave my Car for service for a driver window not rolling up,They fix it but they have broken internal structure to get to the glass and they did not even mention it and when I showed it he coolly says "Ohh sorry since it's a little older car we don't have parts and we thought you might just be fine with it".
Dublin Honda: I walk in to buy a car and the very mention of hybrid, the sales guys tells me with an attitude don't bother to show up for another 3 months and then he says the markup is $5000 over MSRP and just don't even think of buying one if you were not planning on getting that much money.Then I ask about Honda fit to test drive which is a gasoline car, He then says I cannot test drive until I buy it and that car has $3000 markup over the MSRP. I got so pissed being a Honda customer from before I just flatly told him on his face that I would rather buy an American Car any day than deal with this kind of attitude.
I heard so much from other people about this but it was hard for me believe being an Honda owner but after going thru this personally, I have decided to clearly buy an American car than a Japanese Car. The exact same thing applies to Toyota dealers as well because we saw the same attitude from Toyota but they were much better than Honda and at least answered our questions and allowed us to test drive but when it comes to numbers the attitude was don't waste our time even when I have mentioned I will doing a complete cash down in all these places.
I can go on about other's also within Bay Area but it's a waste of time on my part. As a consumer I really would like to ask the folks who are buying with a $5000 & $3000 markup on all these cars, HAVE YOU GONE OUT OF YOUR MIND!! We call this recession time!! Give me a break!! You have just filled their arrogant fat bellies with more attitude to treat customer like dirt!! Wake up People!!