J.C. Penney Company, Inc. Complaint - Never Contacted Me updated August 1,resolving in 30dys
HUNTLEY, ILLINOIS -- I moved several years ago and due to a recent credit report found out Penney's did not keep my current information up to date in their billing section. They did not change my address or keep a current record of my phone number. Because of this they supposedly billed me for items I purchased a year ago, but I never received a bill since they failed to update my records. This bill went to collections but NO ONE has the decency to tell me what items I purchased and what store I purchased them from. I spoke to the guy at litigations and he was quite sensible. I also spoke to JC PENNEY and was told they no longer have records on me so they couldn't possibly tell me what my purchase was.
I spoke to AIS and they also said they were unable to tell me the items I purchased. I was given at least 4 to 5 other phone numbers to call to get answers to my questions. Most of the people I spoke with were pleasant but Tamara M. at AIS was rude and actually hung up on me when I told her my biggest problem was paying for a purchase I (supposedly made) and not being reminded of what it was from a year ago. I asked her "would you remember what you bought one year ago, when you have bought numerous items from this store over the years"? It especially bothers me that I was a past employee of Penneys with very good standing.
How is it that I have paid for items by check and other means with my address appearing on there within the past year but yet their computers don't have a current update? How do they continue to send me sale fliers and catalogs but their systems did not have my current address, etc. I am very disappointed with Penneys and will pass the word about what has transpired. The bill has been paid and I still don't know what I paid for, I would appreciate knowing and getting an apology from JC PENNEY. I hope this has been cleared on my credit record!!!
Humans are a species of constant error!
I had a check off list of all my contacts to inform of an address change before we moved. Was the error due to a computer glitch, data entry enterer error or did I somehow miss that one company? Regardless they have had numerous opportunity by recent purchases to come across my current address and phone number. The refusal to remind me of what my (supposed) purchase was is totally uncalled for. I take pride in getting my bills paid and show a strong history of this. I would not take the time or bother to let the public know about this unless I felt it would be of benefit to those who care about such things as I do. I realize there are many people that are without conscience and don't feel that they have to pay for their purchases but thank God I am not one of them.
Currently thieves are becoming craftier at their profession. As a consumer we have the right to know what we are paying for regardless of the company who is the informant. In this case the collection agency should be able to provide that information.
I still believe an apology should be initiated and I have the RIGHT to know what I paid for.
For the third time on my credit report an alert has been sent to me showing the same unpaid bill from Penneys. The only change on the information posted is 3 different June dates. I spoke to Litagations and asked why they continue to post this since the bill has been paid. Litagations said the payment will not show for up to 90 days and this would be on my credit record for 7 years, what kind of doo doo is this? I also told them I want a receipt of my payment. Litagations mentioned as far as having some proof of what my purchase was from a year ago I have to write the credit company who posted the alerts. All this for the (supposed) purchase of item(s)totaling under $100.
I wrote the credit company and I have written Penney's and consumer care. The credit companies response was I must write them back with valid id's ensuring them that I am who infact I say I am or no such luck to find out what my item (s) is that I just paid for. (Explain to me please why anyone else would be interested in clearing my credit). My unrest will continue until someone answers my question about "what was I billed for and what location did I purchase it from.
Anyone have any suggestions how I can get some results?
I spoke to the Vice President of Operations, Jason R. and this issue is near being resolved. It will take 30 days to adjust my credit rating back to good standing. I will also be reimbursed for the extra charges that were applied to the bill. The error took place when the item I ordered went to the current address and the bill went to an old address. I understand Penney's is in the planning for querying addresses so this type of error does not continue. I spoke to Jason last week and he was uncertain how long it would take to clear this matter up with my credit companies but by Wednesday he had the final answer. I appreciate everything Jason has done for me and this is the type of man you want working for you, one who is good for his word.