Ashley Furniture Informative - Potential Employees Beware
MISSOURI -- Ashley Furniture Homestores in the St. Louis Metro area have a strange way of hiring employees. It seems to be the warm body theory. They hire a LOT of employees, train them minimally, they run training classes almost every month, and then put them out on the sales floor to greet customers. If you are considering employment there ask about their turnover rate. The core values that they drum into everybody's head only apply to the way their front line salespeople in the stores are supposed to treat their customers, not the way they treat their employees.
They have you shop the competition and if you pay attention, you run into a lot of their former employees. That will be glossed over, but ask those former employees why they are no longer there. It was probably because they didn't ask a customer to sit down, or even though they received many awards, they weren't performing up to expectations. The new employees, not knowing any better, promise things that are not true. There is no EXTENDED WARRANTY. The warranty from the manufacturer is for one year for some parts and up to five years on mechanisms period, the limited lifetime warranty is on the frame. The insurance they offer only covers accidental damage,it does not extend the coverage to repair manufacturer's defects after that particular warranty runs out.
The service department is another story. All I can say is inspect your furniture thoroughly if you pick it up, unwrap it and go over it with a fine tooth comb. The same goes for deliveries, if it is not right, make them make it right. You might have to wait a while for them to re order it, but have them order it, it's supposed to be new furniture, you didn't pay that much money to have damaged furniture "repaired."
Maybe some of their former employees will post on here.