Comcast Corporation Complaint - Bad Deceitful Comcast
FIFE, WASHINGTON -- Comcast online was unable to process my order for high speed internet service (my third attempt in a week to go through the online ordering process) so I called their customer sales number. Their sales representatives, however, do NOT ask all of the same questions the web order system does and consequently they sent me a cable modem I did not need/want/request or even know was on the way. The web order system asks if a cable modem is needed or if one is already owned that is on their approved list of cable modems (I said I already had one on the web form). Imagine my surprise to open my self-install kit and find a cable modem.
I called them to inform them of the mistake and was told it would be my responsibility at my own expense to return the unnecessary unrequested equipment to them. Climbing the chain of command in an effort to find a solution proved ineffective and I've now decided to cancel all services with them. I had cable television for 4 days total (minus 1 day as they "accidentally" disconnected our service intending to disconnect our neighbors resulting in having a technician come out to re-connect our service - they offered no compensation for that mistake either). Now, at my own expense, I am returning their equipment to them and will likely be charged activation and installation fees for services barely (3 days of cable television) or never used (high speed internet).
It almost seems they intentionally strive to dissuade customer loyalty through the level of customer service they provide. When I called initially about the mistake the first person to greet me wouldn't allow me to state my issue and the same was true of her supervisor. We asked that the next level supervisor call us when possible (finally someone who listened) and she still stuck with holding us responsible for their mistake (through incompetence or negligence - not sure which).