National Floors Direct Informative - Thieves!!
RHODE ISLAND -- A very nice saleswoman came to my house and gave me an estimate for wall to wall carpet. I put down a $100 check deposit. Along with all the paperwork, she gave me a cancellations notice which stated I had 3 days to cancel. On the morning of day 3, I got a better deal with my neighborhood carpet dealer. I immediately went home and called 888-400-FLOOR and talked to Michelle at their call center to cancel and she stated I was still within the 3 day grace period. Simply sign and mail in the cancellation form the saleswoman gave me. I IMMEDIATELY went to the post office and mailed the form.
Then, I noticed that my check was immediately cashed so I called a few days later to follow up and find out why my check was cashed since I canceled. I was bounced around from person to person since the "people at cancellation department aren't here yet." Finally I get a call from "Cora" who states they haven't received the cancellation form in the mail (impossible because I'm only 40 miles away from corporate headquarters). She tells me as soon as form is received I will get $100 refund in 7-10 days. Well, 1 month went by and I call them to find out what is going on. Again, I get "Cora" who tells me my cancellation went through on their system but my file is lost and no one can give me my money without the forms. I offer to fax her all my copies but she states "those are not the files I need."
I threaten to call Attorney General's office and I demand to talk to CEO of company and she tell me there isn't one, and that she is in charge of everything and no one else can help me. I contact the Attorney Genera;s office and send the CEO copies of the complaint figuring they will realize I mean business. They did nothing. I call again and get "Cora" who yells, is irrational, is apparently a dim wit who they have somehow put in some kind of position of authority and is mad because I contacted the AG and who now says I never canceled and states I will not get my $100 back because I voided my own contract by not returning the form in 3 days.
This company has committed corporate robbery and I am doing verything I can to recover my money. I have filed complaints with the Massachusetts Bettrer Business Bureau, Massachusetts Attorney General's office and if this is not rectified I plan to hold a demonstration at the next Boston Red Sox game since they are "The Official Flooring Company of the Boston Red Sox." See if that gets their attention.
They are thiives with a corporate name.