Workout World - East Brunswick Informative - Deceptive And Unprofessional
EAST BRUNSWICK, NEW JERSEY -- Stay Away from all Workout Worlds! The contracts and business practices of Workout World are ambiguous, deceiving, and dishonest. I have been a faithful member of WOW III for over two years. I signed my 1-year contract on 12/14/05 and was told that when the 1 year was up that I would automatically go to a month-to-month membership.
I am moving on July 1, 2008 to Mays Landing, NJ and therefore decided to cancel my membership with WOW. I was told that I had to give a 90-day notification of cancellation, meaning that I would be forced to pay for an additional 90 days. I couldn't cancel at the gym. I had to fill out a form online and send it certified to Brick, NJ. Furthermore, in order to have the 90-day period waived, I would have to provide a proof of address (a utility bill, etc.), at which time they would search the area for a WOW within 25 miles of my new address. If there were none, the 90-day period would be waived, if there was, the 90 days would still stand. I tried sending my renters insurance policy as proof of residence but they wouldn’t accept it. They know very well that anything they ask you for are things that take at least one month after your move to get! The consolation that was offered by the rude girl on the phone was “well even if you have to wait a month, it’s better than 90 days”.
Even if I do send in one of the 4 things they are asking for, chances are they will find one of their “affiliates” within 25 miles of my new address and still be forced to pay for this unwanted gym for the duration of the 90 days. It is not about the money, but as I have seen from all of you, WOW has done this to many people and it is JUST NOT RIGHT. The WOW customer service is uncouth and unprofessional and they refuse to help you in any way. All they want is your money and I have no choice but to give it to them. If anyone is as fired up about this as I am, please email me at sweetp12284 at yahoo.com, because I would be happy to exercise my right to freedom of speech and freedom of assembly and demonstrate in front of the East Brunswick Workout World. All the members at WOW should know the scum they are dealing with!