HSA Informative - HSA trying to deny full A/C replacement coverage
KITTANNING, PENNSYLVANIA -- Just moved in a few weeks ago and already got told by our home buyer's warranty company (HSA) that we only have two options in order to get our broken a/c fixed: take one of their systems (an outdated 10 SEER system, part of a stockpile in their warehouse, created in anticipation of cost increases due to the new energy efficiency standards) or take the cash out option ($750! What a joke! - where does this cover even an old SEER 10 and where is the installation cost in this?)!!!
So much for trying to do the right thing and get a more efficient system (we were hoping for a SEER 14 but willing to settle for minimum 13 SEER under the new energy efficiency standards). The Sears decision came after a contractor (they verbally approved of on the phone) came to take a look (and caused us having to make a "false vandalism report" to state police - the nice officer found "nothing wrong" with the system except it wasn't working!).
I guess the new standards didn't see this one coming (as I couldn't find anything against stockpiling or a home warranty company hording these old things)! The HSA approved contractor also verified that a replacement was needed (but that was after we where given the impression that the case was being approved and then again told that we still needed to have THEIR guy check it out)!
We've been trying to get this resolved since the heatwave when we found out a/c didn't work, with me stuck in the home in a wheelchair with no way out and the temperatures where at around 87 degrees indoors! (We have also been trying to get a ramp installed, but that's another story!)
Oh, and by the way: even their website had a central air replacement cost posted at $1,475 to $4,200 (and it stated that the amount was "based on HSA's estimates"), but that no-where near the amount they tried to offer us!
I would be willing to join any pending class-action suits if this is not resolved amicably! (To any attorney: Are you doing this "pro bono" or payment upon settlement won only?)