Cable One Inc Complaint - Totally Disgusted - Phone/Cable/Internet
ALBUQUERQUE, NEW MEXICO -- Imagine the absolute worst customer service experience you've ever had. Now multiply that by a factor of 10 and drag it out over a year. Without exaggeration, I can say that Cable One has truly set the bar in terrible customer service for me, namely in the last year. So much for customer loyalty. For the first 2 years, I was a "month to month" customer, which was fine, but in the third year they set me up on a contract without telling me. (I know people say this all the time, but honestly, I didn't sign anything OR agree to a contract over the phone). For my loyalty, there were no discounts or price reductions. Internet service interruptions have been more frequent in the last year, for which I received no credits. I was paying for 5 meg internet, only to find out after 7 months that I'd been getting 3 meg the whole time (this was not due to capping; the night-time technician told me they screwed up). I called in several times to request an explanation, a credit, an acknowledgment, a hint of courtesy or empathy in their voice...NOTHING.
I waited on hold for a manager that never got on the line and never bothered to call me back...3 TIMES. Honestly, even though Qwest sucks and DSL is reportedly not as good, that's where I'm going. I'm disgusted with Cable One. They have a monopoly in my area and they clearly all hate their jobs and RESENT having to interact with their customer base. Cable One is notorious for frequent service interruptions (for which they never credit your account), price-gouging (due to their arrogant monopolistic indifference), capping internet speeds (due to overselling bandwidth) and extremely rude customer service reps that respond to everything with a sort of robotic indignation.
Be prepared to double-check your bill too... half the time I had billing errors on my monthly statements. The customer is NEVER right with this company. After endless attempts to be treated like a human being by them, one snotty rep actually had the audacity to tell me that my description of the service they were providing me was a "personal insult to her". Unbelievable. They're so unprofessional that they told me my payment was due within 3 days, then a rep called me and said it was due the next day, then my internet was turned off 5 minutes after that phone call. Lol. Only a couple days later, when I moved, they disconnected my service a full business day early and my customers (I work at home) were basically left hanging and I had no way to contact them. The only response I got was "Well it says here today was the disconnect date". Do yourself a huge favor and go with ANYONE else.
I'm a pretty laid-back guy and I'm always willing to give a company the benefit of the doubt, but Cable One is by far THE WORST company I've ever dealt with... to say I'm disappointed is an understatement; every time I think of the way they've treated me, I just shake my head in disbelief. They could offer me a free year and I wouldn't accept it...God's honest truth.