Conn's Appliances Complaint - Conn's "Con" Consumers
DALLAS, TEXAS -- I would like to make consumers aware of Conn's underhanded way of getting their money. I have made a purchase with them on 6/11/2007 for $1655 (a set of washer/dryer). I got the 12 month same as cash term, and I had made payments timely and had called to payoff my balance. Their system didn't take my payment on 6/6/2008, and as a result the payment was not posted to their system. The final payment was due on 6/11/2008, and upon realizing that it didn't post, I called back today (6/17/2008). They are charging me 3 years of interests because now they considered my payment 6 days late. I explained their system error, and offered to pay off my account in full.
They said that I am bound by the terms of the contract even though it is their system error. In reviewing my contract, I also notice they added another $300 for insurance premiums stating that they required it, or I can opt out if I show proof of my home insurance, even though the option was never explained to me. I know I should have reviewed the contract thoroughly but I still feel that they are out to get unsuspicious customers. Now I am stuck with a payoff balance of $2622.24, even though the purchase I made was for $1655.51.
After reading reviews, many, many others experienced the same issues/problems.
Buy your appliances and electronics somewhere.