Circuit City Informative - Computer Service And Warranty -- Not
FAIRFAX, VIRGINIA -- I bought a laptop and extended warranty from Circuit City. When the hard drive showed signs of failing, I took it to the store for 'diagnostics'. I specifically asked them THREE TIMES to call me when the diagnostics were completed and before sending it anywhere. They did not. They shipped it out without consulting me.
I called and asked them to return it immediately. First they told me I had to call the service center myself and gave me an incorrect phone number. Then they told me that they have no way of contacting their service people. Then they called to tell me "I should have backed it up." That was not the issue!!
The issue was that I specifically asked them not to do anything to the computer without first consulting me. The last time I sent my computer for service, it took weeks and it was returned in worse shape then when it left.
I spent almost an hour on hold on the phone one day, just trying to get through to someone who could help me. I had three different people tell me they were the store manager. They kept repeating the same line over and over---"we have a new service company and we don't know how the operate".
Bottom line, they ignored my specific instructions to do diagnostics only and contact me so I could decide what to do from there. They couldn't give me a clear explanation of the problem. When I specifically asked about a problem with the battery, it was clear they had not checked it. I wrote detailed information about problems with both the battery and the hard drive.
Service is lousy. Warranty a joke. There will not be a 'next time' as I will not be shopping at this store again.