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Texas Roadhouse Complaint - Service, Food, Wait, Everything - Food, Service & Wait
Food, Service & Wait - Complaint
LANSING, MICHIGAN -- My husband and I went to Texas Roadhouse one evening with our 2 young children. When we arrived at 5:00 we were told it would be a 20-25 minute wait. At 5:40 we went to the hostess' stand and asked when we would be seated. They said it would be with-in 20 minutes. We were finally seated at 6:20. It took them 15 minutes to bring us our drinks. We then ordered our food and when we got our salad's mine had shredded pieces of plastic in it. We finally found our server and they took away the salad and said they would bring another one out. I ordered the chicken tenders and all but one of them was raw in the middle, so I had to send that back also. I got my salad after I was done with my whole meal. They brought my salad when they brought the bill. We were so angry at that point that we wanted a supervisor and the couldn't even do that. They sent the HOSTESS to the table to apologize.
About a week later we were still so angry about what little they did to make us even want to come back that we called. I called and spoke to someone and she said she would send out a packet and some certificates for us to come back...... That was about 3-4 years ago. We have never received anything and we will not be going back to give them a second try.
About a week later we were still so angry about what little they did to make us even want to come back that we called. I called and spoke to someone and she said she would send out a packet and some certificates for us to come back...... That was about 3-4 years ago. We have never received anything and we will not be going back to give them a second try.
Comments:
Posted by Anonymous on 2008-06-20:
you were still thinking of this a week later? Geez mix in a hobby
Raw chicken? Where have I heard that before?
Raw chicken? Where have I heard that before?
Posted by Hugh_Jorgen on 2008-06-20:
No Steve, she's still thinking about it three or four years later.
Posted by heaven17 on 2008-06-20:
Wow. Grudge much?
It was one bad visit almost half a decade ago.
Move on.
It was one bad visit almost half a decade ago.
Move on.
Posted by Anonymous on 2008-06-20:
Well, at least you have patience going for you, if not smarts.
Posted by Slimjim on 2008-06-20:
Some people can't let go. I saw someone take a beating over a complaint made here regarding how McDonald's made his fish sammie, and 4 years later he still trolled here looking to right the wrong.
Posted by Anonymous on 2008-06-20:
Gotta watch that tarter.
Posted by Anonymous on 2008-06-20:
Slim, wasn't that the same guy that ranted about the lack of beans in his TV Dinner and how Orville Reddenbacker (sp?) was shorting him on popcorn kernels?
EMS, you waited all that time for chicken tenders? Next time have the Steak. Looking forward to hearing from you in 2012.
EMS, you waited all that time for chicken tenders? Next time have the Steak. Looking forward to hearing from you in 2012.
Posted by Anonymous on 2008-06-20:
It's been 3-4 years, try them again and let us know if the service is any better now.
Posted by TGT101 on 2008-06-20:
It was obviously busy at the time that you went. Everything that you stated supports the fact. Of course you are going to run into the problems you did, as you would anywhere that was busy. I find it easier just to eat at home and use that thing in my kitchen ... I think its called a oven.
Posted by Anonymous on 2008-06-20:
My favorite restaurant!
Posted by Anonymous on 2008-06-21:
How was the air conditioning?
Posted by Ponie on 2008-06-21:
In addtion to the a/c, did they have high chairs available for the rugrats? Looks like we grow them pretty dumb in MI. :)
Posted by chris513 on 2008-06-21:
ponie, you could always send them to Ohio for some higher education...
Posted by Ponie on 2008-06-21:
Higher than what, chris? :) Any time I see postings like this (not just on M3C) I think: OMG, this is why we have such high taxes in our state--look what our great educational system turns out. But I suppose I shouldn't make assumptions. Since the poster is an adult with two children, she could have been educated in any state. Most probably in the state of confusion.
Posted by chris513 on 2008-06-21:
I just grew up in Ohio, so I couldn't help but take a shot at MI:)
Posted by DebtorBasher on 2008-06-21:
I'm in Ohio...but I haven't grown up yet.
Posted by chris513 on 2008-06-21:
well, maybe more like i lived the first 18 years of my life in ohio....
Posted by Ponie on 2008-06-21:
DB, don't know where I got the idea you were out west somewhere. Guess that's what I get for thinking.
chris, we're so accustomed to others taking shots at us, we've grown a thick skin. 'Course I have an uncle who told me Lake Erie caught fire once. :) At least when our lakes/rivers catch fire, they shoot off fireworks. But not Big Lake Supe. That one will never catch fire--or warm up.
chris, we're so accustomed to others taking shots at us, we've grown a thick skin. 'Course I have an uncle who told me Lake Erie caught fire once. :) At least when our lakes/rivers catch fire, they shoot off fireworks. But not Big Lake Supe. That one will never catch fire--or warm up.
Posted by tander on 2008-06-21:
If it was 3-4 years ago, I would give up on getting the certificates but I would try the place again, it could of changed some since you were there.
Posted by DebtorBasher on 2008-06-21:
I don't want that crappy Western weather! It was a beautiful 68 degrees when I went out to some garage sales this morning..it's now 72 and I like it that way...no 90+ degrees for me...
Posted by Ponie on 2008-06-21:
DB, I'm in complete agreement with you there. My systray shows it's 75 here right now--going up to 80 today and as far as I'm concerned, that's too high. Even though we get the snow and slush during the winter months, I've always said I can put on enough clothes to keep warm, but can't take off enough to keep cool! :)
Posted by DebtorBasher on 2008-06-21:
That's exactly what I told Steve the other day...pile on the clothes and blankets...but once you're naked, what do you do? *No answer necessary....lol*
Posted by sarahnkrystal on 2008-06-21:
My favorite restaurant!!! Yumm!
Posted by FoggyOne on 2008-06-21:
1 hour and 40 minutes to be seated and you stayed? Egads!
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