Arrowhead Honda Complaint - Worst Customer Service - Unprofessional

Review by King Tut on 2008-06-20
PEORIA, ARIZONA -- I had two incidents at this dealership:

1) I got my Civic A/C fixed. I was told it was under warranty. When I went to get the car, the receipt showed $0 (I wasn't supposed to pay a thing). Three weeks later, I got a call from the dealership asking me to pay $50 as a warranty co-payment. I declined to pay. I reported them to the BBB then I got a call from a manager at the dealership stating that they were no longer asking for the money.

2) Today I got 2 calls on my cell phone from the dealership. I was unable to answer the phone during work. I checked later, there was no voice mail left. I called back to check. I was told that my numbers are not in the system (I've had my service done there for the last 4 years - I always get a call when the car is ready, no they are claiming my numbers not in the system!). After talking to 2 different customer service employees, I was told that they would be unable to track who made the call.

The third employee (Chris) added insult to the injury by saying "do you think or feel that you are important that we called you twice". I went ahead and filed a complaint with Corporate Honda. My advice is just to avoid this dealership, they are rude.
Comments:1 Replies - Latest reply on 2008-06-20
Posted by Anonymous on 2008-06-20:
I'm sididng with you for sticking to your guns regarding the 50.00 co-pay, but that's where my backing ends.

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