Centurytel Complaint - Terrible Customer Service, Horrendous Product. They'll Try To Ruin Your Credit
OZARK, MISSOURI -- Centurytel IS a bunch of scammers! They send you all these great deals in the mail that they really are incapable of providing!! You probably have already dealt with them if you are able to read this complaint, and I feel for you.
I called Centurytel in May of 2007 to get DSL. A guy came out and installed it and he was friendly. My computer was getting 150kBps to 600kBps which is NOT what I ordered. I was supposed to be getting up to 3.0MB/sec which is a difference. 3MB/sec is 3000kb. They came back out a fiddled with the phone lines 4 different times and still had trouble getting their data transfer numbers up. (Through all of this they were still billing me full cost and locked me into a 1 year contract with a $600 early termination fee!!!!) The technician left a phone line above ground, resting in my grass, and told me to mow around it until they could get someone out to bury it. I still wasn't getting the 1/2 of what was agreed upon. I argued several different times with the customer service associate, or lack there of, and finally I told them to remove me from their service. They told me I would be fined $600 for early termination.(this was the only thing that they were certain of and have kept to that promise) The phone line is still above ground in my yard.
I have disconnected it from my house and wrapped it around the phone box in which it is still sitting. What WORK could they have possibly done that cost $600. If I paid for a person to re-roof my house and they only did half of that, I would not pay them. The same goes for Centurytel! They have messed up my credit and I would love input on how to de-throne these scammers and their accusations! BEWARE OF CENTURYTEL.