Vox Products Informative - Vox Hard Drive: Bad Drive, Bad Service, Bad Company
I ordered the Vox 750GB 3.5in USB 2.0 & eSATA External Hard Drive on April 1, 2008 from Buy.com. The warranty is for one year. The unit stopped functioning around May 23, 2008 (less than two months after purchase). When the unit is plugged in to a computer and the power switch is turned on, nothing happens. I emailed a request to Vox for an RMA (Return Merchandise Authorization) to have the unit repaired or replaced. The Vox representative--Luis Ortega--asked me to email a receipt, which I did. Having received authorization, I mailed the unit back on May 30. (I had to pay for shipping.) I received it back on June 15. It still did not function. I emailed [snip] at Vox on June 16 and then again on June 18. June 19 I lodged a complaint with the BBB, and emailed Vox with that news, after which I finally received an email from [snip] asking for my phone number, which I promptly sent. However, as of today (June 21) I have received no more emails, and no phone call is forthcoming.
In summary, I have been without my backup external hard drive for about a month now. [solicitation snip]