Saks Fifth Avenue Complaint - Horrible Sales Person At Saks - Armani Cosmetics Counter
ORLANDO, FLORIDA -- What an absolutely horrifying experience I had today at Saks in Orlando, FL. I had taken my mom and my two daughters to Saks to buy my mom a gift. My mom had tried the Armani concealer I had and liked it very much. I had some products I was returning at Armani, so I decided to exchange them for some products for mom.
The sales person, Mina, was dismissive and rude from the very onset. She asked what we wanted (Not "How can I help you?") and when I told her, she looked back at here register, where 3 of her friends (not customers) were hanging out and told me she was busy so wait. So we waited. She came back after 5 minutes and without an apology or any acknowledgment of the wait, she again rudely asked what we needed. Instead of trying out different shades for my mom, she said that my mom and I had the same complexion and asked me what color I wore. When I asked her if it would be better if she chose the shade and tried it on mom, Mina rudely said "it's the same" in a annoyed tone and started opening and slamming the drawers. Mina reluctantly and rudely chose a concealer and dismissively tried the concealer on my mother's cheek and without asking if it is all right, said "follow me" and took us to another sales associate at a different counter.
We waited 30 MINUTES there because there was someone else ahead of us. I looked around to see if there were any other counters open, but NO SALES ASSOCIATE COULD BE FOUND. Then Mina came back and again, without apologizing, she ordered us to follow her back to her counter because she was done. That was the last straw. I had patiently waited for over 30 minutes, I had let the rude attitude of Mina pass, but I just could not take her tone and her dismissive attitude. I simply asked her what her name was.
This is when Mina started YELLING at me saying that she didn't do anything wrong and that she can call her manager over. I told her that I had only asked her her name and that I didn't have time to WAIT for a manager. She the started yelling at me saying that I should have been polite to HER! What audacity this woman had yelling at ME when I had not raised my voice at any point.
I did end up speaking to a manager and started to cry from being upset. I feel that my mom and I had been discriminated against by the sales person and that degrading experience, the disrespectful tone of voice of the sales person, the impolite attitude, and the absolute disdain I saw in her eyes still makes me upset. I cannot fathom why Saks will employ such an unprofessional, rude, and vicious woman to represent them.
The manager, Susan, kept saying that she will take care of it and that she was sorry, but I did not receive a formal apology from the sales associate.
I will never again shop at Saks. I will share my horrifying and degrading experience with all and hope that another customer will not fall victim to the high-handed viciousness of the Saks sales staff.