The Cheesecake Factory Complaint - Embarrassment
WHITE PLAINS, NEW YORK -- I ate at the White Plains location twice this past weekend, on Friday around 5 p.m. and again Sunday for brunch at 11 a.m.
On Friday, my deaf friend and I sat at the table and the waitress gave us a BRAILLE menu, which showed how ignorant she was that we were not blind, but just deaf. I called her over and said that we can see, not need the Braille menu! She apologized and we were so embarrassed because people were looking at us! The rest of the dinner went smoothly.
On Sunday, I took my family to your restaurant. I was shocked to learn you did not have sugar-free syrup for diabetics. So, I ordered the omelet and when it came out, it was warm (supposed to be hot) so I had it taken back to reheat it. Then it was fine. I also had asked for turkey in it, but it came out without the turkey. It did have everything else.
On the plus side, your sugar-free cheesecake is heavenly and I did order that before. The turkey burger I ordered Friday also was delicious. I recommend you offer a wheat bun. I had to order wheat bread. The waitress on Friday was outstanding, very patient. Looking forward to your response.
Train your employees on the difference between deaf and blind people, which is very simple! Also, you should offer sugar-free syrup for diabetics who want to eat pancakes, waffles, and other such foods that require syrup. I was so embarrassed by the Braille menu!