Kia Motors Complaint - Headlight Bulb Replacement
BALTIMORE, MARYLAND -- I can only hope that some highly placed executive at KIA reads this complaint and gives it reasoned consideration.
Headlight bulbs burned out on my 2005 KIA Amanti. Such an assumedly simple procedure as changing a bulb turned out to be the equivalent of brain surgery at Johns Hopkins. Consider this: (1) the owner's manual is useless depicting a procedure not applicable to the car; (2) a superfluous engine shroud needs to be removed; (3) the front bumper!!! has to be removed for adequate access to the headlights.
Only two possible reasons for this engineering absurdity: (1) incompetence in design; (2) a conscious corporate decision to force the consumer back to the dealer for trivial yet costly maintenance.
Either reason is unconscionable.
This incident may seem like a triviality but it isn't. It's emblematic of corporate disdain for the consumer who it is assumed will sheepishly concede to insane requirements to keep his car in good driving condition.
A true and valid picture of an enterprise can usually be seen in microcosm and, therefore, the microcosmic matter of the headlight bulb replacement reflects very badly on KIA.
Is my dissatisfaction sufficient to reject KIA in future plans for car buying or to badmouth KIA to my considerable circle of family, colleagues and friends? That'll depend on any answer I might get from KIA re this complaint.
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