Sony Electronics Inc Informative - Poor Customer Service
After having the optical block repaired for my 3 yr. old SONY 65" rear projection LCD TV (KDF60WF655 )under Sony's voluntary extended warranty program (wasn't that nice of them). the repair facility told me that the Q-Box assembly also needed to be replaced (at a cost of $567.99 (including Part cost of $299.99 the rest labor and taxes). I might be wrong here but should not a TV that cost more than $3,000 last longer than 3 yrs. no matter what the name of the part ? I phoned SONY and was given the typical "we are sorry your set is out of warranty" crap.
I kept asking to speak to a supervisor. they spouted the same "we are sorry..."
crap, must be a written script they all read. After speaking to the supervisors supervisors supervisor and explaining to each one that I had purchased SONY gear
for 30+ years and that I was only asking for help with the cost of the part ($299.99)and that if they wouldn't cover the part I would NEVER buy another SONY product of any kind, not just TVs, I was told "we are sorry your set is out of warranty". looks like the mind numbed robots have the SONY philosophy down pat. Screw the customer and customer loyalty to their products. Looks like no more SONY for me. I'll actually shop for other brands from now on.