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Deauville Resort, Miami Beach, FL Complaint - How Do They Get Away With This?

Review by whatever!123 on 2008-06-23
MIAMI, FLORIDA -- RE:
Deauville Beach Resort
6701 Collins Avenue
Miami Beach, Florida 33141

To Whom It May Concern (all of you, I presume),

My first mistake was pulling into your driveway. I got out my car onto your slippery faux-marble stairs and was confronted with the hefty $20.00 a day Valet parking ticket. Twenty dollars a day to have your car vandalized, hit by a city bus, windows smashed out and other random people riding as passengers!!! WOW!!! I have never seen such un-professionalism! The worst part is that the hotel takes absolutely NO RESPONSIBILITY whatsoever!!! They allow people like "H" and his "brother" to run the show outside. They don’t even wear a uniform so handing your car keys to them is unreal!!! I have not even made it up to my room as yet. At this point I just wanted to leave! I truly believe that this hotel is on a list for demolition somewhere, but because it takes so long for the government’s tape to reach things you’re unaware. Upon checkout, after the bill was paid in full and after I had physically left the building... someone charged nearly $900.00 plus dollars to my discover card!!!! WHAT THE H#%&?????? This is not a good reflection on you and your hotel!!!!

A VERY ANGRY CUSTOMER!

Other minor complaints:
Marsite needed in pool... down to raw cement.
Electric outlets should really be in working condition
Rats and mice should either be charged full price or escorted from premises
A little warm... okay HOT water would be nice in a shower... I know it is a fairly new concept…

Terrazzo and water... can anyone say... LAWSUIT!

Just because The Beatles may have spent a night there 50 years ago, doesn’t mean you never wash that area again!!!
Comments:3 Replies - Latest reply on 2008-06-23
Posted by tnchuck100 on 2008-06-23:
Dispute the charge with Discover. What were they charging $900 for anyway? As far as the car damage goes they cannot claim no responsibility. Since they are charging a fee they must provide REASONABLE care. If need be take them to small claims court.
Posted by Ponie on 2008-06-23:
If your 'minor complaints' were so outstanding, why did you stay at the resort? I'd have left in a heartbeat. I certainly would dispute the $900 with Discover Card. Just hope this happened recently so you'll get satisfactory resolution.

chuck, the resort can be responsible for damage--IF the valet service is provided by them. In many cases, valet service is done by an outside company. In my area, Ruth's Chris Steakhouse, the Melting Pot, and Morton's all have valet service. But it's done by a private company not the restaurants so they cannot be held responsible. This is something the poster should check into.
Posted by steve101 on 2008-06-23:
Welcome to Miami Beach!

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