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Your Man Tours Complaint - Bad Service Form Your Man Tours - Tour Company
Tour Company - Complaint
After reading other reviews, I guess I can only be grateful that YMT canceled our trip! Yes, canceled but kept our money for two months prior to letting us know! Their reason? We were supposedly NINE DAYS LATE in sending in final payment! Of course, not knowing of this cancellation, we continued our plans as usual. We purchased non refundable airline tickets to Salt Lake City, our point of departure, bought the appropriate clothing for our coach tour of the West and Alaskan cruise, made arrangements with a local kennel to board our three dogs and four cats, giving them a nonrefundable deposit to hold the space. Everything was progressing nicely until we received a message on our phone from someone from YMT telling us that our vacation had been canceled due to "non payment".
My husband immediately tried to call back, only to get an automated system directing him to "leave a message". In his panic, his next call was to the bank to find out if the check had cleared. It had not, so he placed a stop payment on it. At that point we had no idea where our $5000.00 plus check had gone or in whose hands it might have fallen. Late the following afternoon, we finally received a return call from YMT. This time they admitted that, yes, they had received the check but it was a week late. She didn't seem particularly concerned that we were somewhat hysterical over our present demise, reasurring us that we could still go on "stand-by", or we could reschedule at a later date. We could do neither!
We sent in our $200.00 deposit, followed by our balance due ninety days prior to departure. Did it sit on someone's desk for nine days? And nine days? Come on guys, Nine days?? It took YMT two months from the time they received our check to inform us that our trip had been canceled! No courtesy call was ever received to question our payment, had there been a question.
Numerous calls requesting to speak to general management have gone unanswered. Our $200.00 deposit check has also not been returned.
With less than a month left to regroup, we were able to reschedule our planned itinerary with the most grateful help of AAA and a local travel agent. They came to our rescue and booked a rental car in Salt Lake City and scheduled all hotel reservations in the cities we were to visit on our "dream" vacation with YMT. We were also successful in booking with Holland America, our 7-day cruise to Alaska.
Our near disaster turned out to be a blessing! Though we spent a bit more (not by much), we drove at our own pace, saw what we wanted to see, ate where we wanted and stayed at really nice hotels; Apparently avoiding the horror stories of broken down buses, rude drivers, poor food and cheap hotels.
God truly does work in mysterious ways!
My husband immediately tried to call back, only to get an automated system directing him to "leave a message". In his panic, his next call was to the bank to find out if the check had cleared. It had not, so he placed a stop payment on it. At that point we had no idea where our $5000.00 plus check had gone or in whose hands it might have fallen. Late the following afternoon, we finally received a return call from YMT. This time they admitted that, yes, they had received the check but it was a week late. She didn't seem particularly concerned that we were somewhat hysterical over our present demise, reasurring us that we could still go on "stand-by", or we could reschedule at a later date. We could do neither!
We sent in our $200.00 deposit, followed by our balance due ninety days prior to departure. Did it sit on someone's desk for nine days? And nine days? Come on guys, Nine days?? It took YMT two months from the time they received our check to inform us that our trip had been canceled! No courtesy call was ever received to question our payment, had there been a question.
Numerous calls requesting to speak to general management have gone unanswered. Our $200.00 deposit check has also not been returned.
With less than a month left to regroup, we were able to reschedule our planned itinerary with the most grateful help of AAA and a local travel agent. They came to our rescue and booked a rental car in Salt Lake City and scheduled all hotel reservations in the cities we were to visit on our "dream" vacation with YMT. We were also successful in booking with Holland America, our 7-day cruise to Alaska.
Our near disaster turned out to be a blessing! Though we spent a bit more (not by much), we drove at our own pace, saw what we wanted to see, ate where we wanted and stayed at really nice hotels; Apparently avoiding the horror stories of broken down buses, rude drivers, poor food and cheap hotels.
God truly does work in mysterious ways!
Comments:
Posted by Hugh_Jorgen on 2008-06-23:
Since they didn't cash your check, they didn't really hold your money for two months. I would have called them myself when a check of that size hadn't cleared my bank.
As far as the 90 days, they make that clear when you booked the trip. The onus is on you to make the final payment in time.
Yes, they could have done a better job of contacting you once your check finally showed up, but that's really the only thing I think you can fault them for. Had you paid in time, this would not have happened. But I'm glad your trip worked out so well in spite of this.
As far as the 90 days, they make that clear when you booked the trip. The onus is on you to make the final payment in time.
Yes, they could have done a better job of contacting you once your check finally showed up, but that's really the only thing I think you can fault them for. Had you paid in time, this would not have happened. But I'm glad your trip worked out so well in spite of this.
Posted by CarolHen on 2008-07-01:
Hi Hugh. Thanks for yout three cents worth. The point was, no one from YMT called nor wrote, in a timely manner, to inform us that our trip had been canceled. Thus, allowing us to continue making plans for our expected vacation with YMT. It took them two months out of the three to finally inform us that our check, for full payment had arrived nine days late. In other words, their time is valuable but SCREW THE CUSTOMER!! And, by the way, they didn't cash the check, but THEY KEPT IT! Guess it's hard to send back a sizable amount of money. And of course they DID offer to allow us to go on "stand by". Shame, shame, shame! No way to run a company!
You seem to know a lot about this company. Do you work for them? If yes, maybe you can help us get our $200.00 deposit back....
You seem to know a lot about this company. Do you work for them? If yes, maybe you can help us get our $200.00 deposit back....
Posted by yoke on 2008-10-15:
When you realized the check had not cleared in a timely manner why did you not call them to find out what was going on?
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