Your Man Tours Complaint - Bad Service Form Your Man Tours - Tour Company
Tour Company - Complaint
After reading other reviews, I guess I can only be grateful that YMT canceled our trip! Yes, canceled but kept our money for two months prior to letting us know! Their reason? We were supposedly NINE DAYS LATE in sending in final payment! Of course, not knowing of this cancellation, we continued our plans as usual. We purchased non refundable airline tickets to Salt Lake City, our point of departure, bought the appropriate clothing for our coach tour of the West and Alaskan cruise, made arrangements with a local kennel to board our three dogs and four cats, giving them a nonrefundable deposit to hold the space. Everything was progressing nicely until we received a message on our phone from someone from YMT telling us that our vacation had been canceled due to "non payment".
My husband immediately tried to call back, only to get an automated system directing him to "leave a message". In his panic, his next call was to the bank to find out if the check had cleared. It had not, so he placed a stop payment on it. At that point we had no idea where our $5000.00 plus check had gone or in whose hands it might have fallen. Late the following afternoon, we finally received a return call from YMT. This time they admitted that, yes, they had received the check but it was a week late. She didn't seem particularly concerned that we were somewhat hysterical over our present demise, reasurring us that we could still go on "stand-by", or we could reschedule at a later date. We could do neither!
We sent in our $200.00 deposit, followed by our balance due ninety days prior to departure. Did it sit on someone's desk for nine days? And nine days? Come on guys, Nine days?? It took YMT two months from the time they received our check to inform us that our trip had been canceled! No courtesy call was ever received to question our payment, had there been a question.
Numerous calls requesting to speak to general management have gone unanswered. Our $200.00 deposit check has also not been returned.
With less than a month left to regroup, we were able to reschedule our planned itinerary with the most grateful help of AAA and a local travel agent. They came to our rescue and booked a rental car in Salt Lake City and scheduled all hotel reservations in the cities we were to visit on our "dream" vacation with YMT. We were also successful in booking with Holland America, our 7-day cruise to Alaska.
Our near disaster turned out to be a blessing! Though we spent a bit more (not by much), we drove at our own pace, saw what we wanted to see, ate where we wanted and stayed at really nice hotels; Apparently avoiding the horror stories of broken down buses, rude drivers, poor food and cheap hotels.
God truly does work in mysterious ways!