ExactReplicas.com Complaint - False Website Claims And Poor Service
I received my second watch from ExactReplicas on 6/16/08. The wrong watch arrived and I called your ExactReplicas service department and was told that I need to take the watch to a shipper, fill out the customs forms, pay to ship the watch back to China, and after it arrives in China, they would reimburse me for the shipping charges and ship me the correct watch. This policy is not consistent with the claim made on their website that:
“You Receive the Watch You Ordered
Yes, this sounds crazy, but our customers have told us that some companies do not send what they order! We always ship the exact item that you ordered, no exceptions.”
In addition, their website claims:
“In Stock and Fast Shipping Guarantee
We stock tens of thousands of high-quality replica watches, and stock every item on our web site, at all times. If we run out of a particular style, we then update our web site so you know there may be a delay in receiving it. When you place your order, we leap into action, packaging and shipping your new replica watch within 48 hours. We have the watch you want in stock, and ship it to you fast! If a watch is out of stock it will ship from the nearest warehouse and can take 6-14 days for delivery.”
Both watches that I purchased from ExactReplicas despite their claim were shipped directly from China and took more than 14 days to arrive. Their website claims are a blatant example of false advertisement.
Minimally, based on their website claims, one should not expect their customer to have to pay for the their mistakes namely, my lost work time and gasoline to drive to a post office. Most reputable companies that I have worked with would replace the incorrect item and send a prepaid envelope to return the incorrect watch. Although, I wrote the company to complain and to ask that this matter be corrected. They did not respond to me.