I am writing this invitation to all that have endured the painful experience of dealing with Mathis Brothers Furniture (MBF) customer service.
I too have had a horrible experience and I have found that we are at their mercy. We need to join together in an effort to bring light to this injustice and hold MBF accountable to their actions.
I purchased a sleeper sofa on March 17th of 2008 and it is now Jun 24th of 2008 and they have just rescheduled the delivery date for the 4th time and its now Jun 30th! How can they expect me to trust them?. It’s worth mentioning that they have never attempted to contact me to let me know the item was not arriving on time, I have had to make contact with them every time. Also, the careless attitude in which they deliver the news is offensive, like a slap in the face. Not only are they not interested in keeping you as a customer but they disrespect you with their carefree way of handling your call. As if they are doing you a favor in taking the time to look for you item.
The reason I was given (their excuse) is that the manufacturer is waiting on a full truck load before driving it down to their store… Can you believe this company does business and stays in business this way!! So, does this mean that if the manufacturer doesn’t have enough order to fill a full truck until Nov I will have to wait until then for my sofa? I am sorry, but I paid for my sleeper sofa I should not have to wait for anyone else to order.
Since there is nothing we can do as individual consumers, this is what I suggest; Please, if you have had any negative experience in dealing with MBF file a complaint with the Better Business Bureau of Oklahoma, it will not take you more than 5 min to fill out and I am including their web address below:
Also, you can file another complaint with the Attorney General for Oklahoma at:
MBF is a member of the BBB and must respond to each and every complaint and try to resolve it. If they have enough complaints they will lose their member ship and most importantly they will realize that they are not untouchable. They must be held accountable for their lousy business practices and the consumer must have a “Buyer beware” for this unethical furniture dealer.
Please, take the time to immediately file your complaint regardless of how long it has been.
Together we will make a difference and bring a little justice to this world.