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Automark Car Care Center (AAA) Complaint - Held Up! over my '02 Caravan

Review by masterJugga on 2008-06-25
WILMINGTON, NORTH CAROLINA -- Yes, I was held up on two counts. First I arrived at the Automark AAA shop in Wilmington, NC for my 8:00 appointment and expected prompt service for a check engine light on my dash panel. I also wanted them to quiet some light tappet noise and rotate my tires. Seems pretty straightforward except this is the deep south and no matter what business it is, but especially auto shops racism trumps all other concerns including God and country. I had to wait while Caucasian customers came and went.

About an hour later the service writer comes back and tells me the problem is an easy fix and all can be done for $147.90 I am relieved and thought since I came early my wait would soon be over-wrong. I was held up two and a half (2 1/2) hours more and thought all repairs were finished but found out on the way home that the lifters were not quited and tires were not rotated. They said nothing about what was not done. The diagnostic was completed the first hour. The only other thing that they did was replace the EVAP HOSE and a new gas cap.

Yes, I was held up on two counts since they took more of my time and my money than they were justified in taking!

When you get a chance you should visit Wilmington, NC and If you can suck the chrome off of a bumper you should fit right in.
Comments:6 Replies - Latest reply on 2008-06-25
Posted by Hugh_Jorgen on 2008-06-25:
I stopped reading when you played the race card.
Posted by Anonymous on 2008-06-25:
Hugh - Aren't you guilty of playing the 'playing the race card' card?
Posted by yoke on 2008-06-25:
Same here Hugh.
Posted by samtheman on 2008-06-25:
Is there supposed to be a correlation between racism and the ability to "suck the chrome off of a bumper"? If so, I must have missed it.
Posted by Anonymous on 2008-06-25:
Have you read the number of complaints on this site against auto service centers? Here's what to do the next time you need service. Get on the phone, start calling service centers, and ask if the center has a predominately (fill in your race here) staff. That way, you can find a shop staffed by your kind of people. And if you get slow service, you'll know it's because they hate you as a human being, and it's not about race.
Posted by Anonymous on 2008-06-25:
"I had to wait while Caucasian customers came and went."

I think this is what Hugh is referring to, sam. Perhaps the 'Caucasian' customers had less complex needs? Perhaps the reviewer had been delayed because of intolerence? Nothing in the post is specific toward either possibility.

"...except this is the deep south and no matter what business it is, but especially auto shops racism trumps all other concerns..."

As someone from the Deep South, I resent this popular stereotype of Southern people. I find, if you look for racism (anti-Semitism) or other '-isms' as a habit...you will always find them.

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