Circuit City Complaint - My Missing Laptop - Customer Service/Missing Laptop
MIDLOTHIAN, VIRGINIA -- On May 8, 2008 I took my lovely HP 2310 in to the Circuit City in Midlothian VA as we had been having major issues with it and it was still within the 1 yr warranty. I spoke with the guys at Firedog desk and they told me to leave it with them and they would send it to HP, so I gave them all pertinent info and left the store with my receipt. 2 weeks later, no word... I try to call and speak with the most rude Service Desk rep named Monique who has NO phone etiquette and would put me on hold then when I wouldn't hang up she would terminate my call. I live 1 hour from the store so finally after 3 weeks of no answers I go to store, still no answer, I go back June 7th to be told yes my laptop is there. HURRAY.... but wait I have to speak to a manager to get it????? WTH? So I wait, for 1 hr before John A comes strolling along to tell me that I had exchanged my laptop at VaCenter Commons store??? Once again WTH as I have not been to VCC in over 10 years, always shop Midlothian. After 30 minutes of arguing with me and me telling him he better have proof I picked up this pc he says well actually it is up in my office (why didn't he say this to begin with, why the misrepresentation).
He brings PC down, it is filthy full of smudges, has a tag on it, but is not in a box. I tell him I need to see service order showing what work was done, he says HP does not do this..(BS as I asked HP and they do) anyway laptop still not working, so I leave it once again on June 8th....I have been away on business, come back still no messages so I call to see if my laptop is finally ready and guess what? It is missing AGAIN and everyone has a different story to tell. This time I talk to Mike the manager and he gives me the whole bit of pc being picked up in May at VCC, I say we already went thru this on June 7th, if laptop exchanged at VCC in May how did you have it in store on June 7th and how did you send it out again. Of course no answers.
Am I upset, yes I am as I have been 2 months now almost getting the runaround and my pc is MIA. HP does not have it, nor have they EVER had it. What does it take to get some answers from these people as this is ridiculous! The associates at this store are beyond rude. You can not get assistance via phone, then when you go to store you have to wait an hr to get a managers response, then you are lied to by management even. This same Monique at SD was rude to my son when he tried to buy a Wii game, they showed 2 in system but she refused to go to the back to even look for them. I have always made my electronics purchases at CC, in fact just bought a 52" Plasma TV from them. As of this point they will no longer be getting my business, I am done and I am sending my credit card back to them. In this day and age of high prices there has to be something that makes a difference and that something is CUSTOMER SERVICE AND SATISFACTION and I have neither been served nor satisfied. It does not good to send an email to corporate either as you get the same non answers.
Shame on CC and let the buyer beware, because there is no service after the sale.... My laptop is still missing and no one has the answers, except for me to wait. Well, I have waited since May 8th how much more time do they need?????
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