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HMS Home Warranty Complaint - HMS Home Warranty is a SCAM!! - Home Warranty
Complaint
ABINGDON, MARYLAND -- We just purchase our new home 3 weeks ago. After the 2nd day, our A/C went up. I was told by everyone at settlement that this warranty company was great and that anything major that could go wrong with our new home would be covered. Needless to say, that was a complete and total lie. HMS is absolutely horrible, we have had two different companies out to "diagnosis" the problem. Each claim was denied, even though it should have been covered.
HMS will take any report given to them by the contractor and twist it into what they need it to say in order to deny the claim. Even if everything they say to you has no validity and you can prove them wrong. They will not reverse the claim. This company is a complete and total scam. Do not under any circumstances let anyone you know use this company. It is a total joke. I am writing reviews where ever I can, I am contacting the BBB in my area, the attorney general, every news station I can write to and whoever else will listed.
I never want anyone to have to experience what I have just went thru after buying my first home and first home warranty.
HMS will take any report given to them by the contractor and twist it into what they need it to say in order to deny the claim. Even if everything they say to you has no validity and you can prove them wrong. They will not reverse the claim. This company is a complete and total scam. Do not under any circumstances let anyone you know use this company. It is a total joke. I am writing reviews where ever I can, I am contacting the BBB in my area, the attorney general, every news station I can write to and whoever else will listed.
I never want anyone to have to experience what I have just went thru after buying my first home and first home warranty.
Comments:
Posted by Mrs. V on 2008-06-26:
Call HMS and ask for a superviser to call you back.
Ask them to please explain, in writing, why they can not approve your claim.
If you have proof that can refute each item, write that down and send in copies of that proof. Ask for them to contact you within 10 business days with their answers to your questions.
Mail this letter (not fax) to HMS via return receipt requested.
Ask them to please explain, in writing, why they can not approve your claim.
If you have proof that can refute each item, write that down and send in copies of that proof. Ask for them to contact you within 10 business days with their answers to your questions.
Mail this letter (not fax) to HMS via return receipt requested.
Posted by trysharu on 2009-01-12:
File a complaint with the state atty general's office (consumer complaints division). A mediator helped us settle our claim.
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