Disneyland (California) Complaint - The Crappiest Place On Earth - Customer Service
Customer Service - Complaint
ANAHEIM, CALIFORNIA -- Recently I wanted to take my family to the happiest place on earth...but instead we spent three days at Disneyland. Don't get me wrong, I had purchased SoCal city passes and all other attractions were well worth the money (SD Zoo, Sea World, Universal Studios). Let's start with Thursday, June 19...after waiting in the 100+ degree heat to get my daughter autographs of three princesses for over an hour at the "Princess Faire", they change out characters to Minnie Mouse (who's signature she already had), Mulan (who cares) and some other forgotten Disney character (none of the family knew who this was...we thought it might have been a homeless woman they found sitting outside the park but we soon realized Disney Inc wouldn't let the President or the Pope in without charging a $100.00 admission, much less the needy). I'm a little angry, but nothing a good ride wouldn't solve. Since we were near death with the heat, the family voted to go on "SPLASH MOUNTAIN"...yeahhhhhh!!!
After sitting in line for one hour twenty minutes, we get to the front of the line and over the loud speakers we hear..."The ride is broke down for a indefinite period of time"...which means "screw you! haha" in Disney terms. Fine, the family wants to go to Tomorrow Land on the other side of the park. Why not get there by Disney Railroad...I'll tell you why not!!! Because the railroad is broken down too.
At this stage, I am PO'd. We decide to leave the park to get dinner (by the way, the Fairfield Inn across the street is a very nice hotel and treats customers great) and return around 8:30pm since the park is open till midnight according to their website. So we cool off and return at 8:30pm to find the fireworks show is already in progress...I find this annoying since the I was told earlier that morning that I begins between 9:00-9:30pm and have now missed most of the fireworks show but I won't let this get me down. Following the show, everyone is practically thrown out of the park by the jerks who wear Disney uniforms. Getting further annoyed by this my wife asks one of the jerks what is going on..."Tonight is GRAD NIGHT", which means "Should have asked for a kiss because the just got screwed again!!! haha".
I then proceeded to Disney's City Hall were I wished to complain and thought that strangling Mickey Mouse or one of those damn little dwarves might make me feel better. After pushing my way through HUNDREDS of angry people from Germany, China and across the globe (and not able to find that mouse anywhere) I had heated words with another jerk behind the counter who actually said "We do not control the Disney website" and "That's too bad". I now know why they check bags when entering the park, to make sure you do not have any weapons to kill the employees with because you will want to...trust me. Went back the following day (Friday, June 20) only because the SoCal city pass includes three glorious days in hell. Gates open at 8:00am Disney time...which is 9:30am California time. Which put me in a better mood because my wife & I were able to complain about Disneyland with 13 other couples we ran across in the shops who we over heard talking about the typical customer service we all received from Disney Inc. (they only let you down Mainstreet USA in the morning...you know the street with all the overpriced merchandise...not actually into the park which you already paid admission for).
To make a long story short, splash mountain was broken every time we walked past it the remaining two days, the train broke down once more, we decided to ride space mountain one last time before we left the park early on the last day(blood pressure was too high to stay there any longer and my 8 yr old daughter (who loves...sorry, lovED Disney movies and stuff) chose to swim in pool at hotel rather than spend another six hours at Disneyland)and that ride broke 4 times while we waited in line, but finally rode and ran out of the park as fast as we could, might have set a land speed record. Once again, my family enjoyed every park on the SoCal city pass with one exception...Disneyland - The Crappiest Place on Earth.
Nobody at Disneyland would inform me as to how to file a complaint with Disneyland and resolve this directly, I have recently tried to log on to the Disneyland website, what a surprise it's not working right now. It is sad that this may be the only way to file a complaint since nobody at Disney seems to care about your experience once you purchase your tickets.