Macy's East Compliment - Pillows
SYRACUSE, NEW YORK -- We visited the home section of Macy's located at Carousel Center in Syracuse, NY - a bed pillow was on sale but when we went to purchase it, we were told by one clerk that the sale sign should not have been posted and she was going to charge us full price, telling us to come back three days later when the sale would begin. We elected not to purchase the pillow, but on the way out, we asked another clerk, Joan, if the first clerk had been correct. Joan said, "No, the policy is that if it is marked on sale incorrectly, the customer still gets the sale price - it is not the customer's fault if the signs are incorrect".
We went back and got the pillow and she sold it to us at the sale price, saving us the time (and gas money) of driving back to the store a few days later.
Thank you, Joan!