Honda Complaint - Terrible Customer Service
LAWTON, OKLAHOMA -- I am well aware that my specific problem will affect a minority of people out there, but nonetheless the customer service I received from Honda was completely unacceptable.
I purchased a civic in Germany through the military and brought it to america.
And here are the series of events as they unfold:
car arrives, a/c doesn't work. It needs freon right? Well....
Car is at random auto repair shop. Mechanic says your wires have been eaten by salt, we need to replace them. Wires are replaced. Mechanic says faulty wires overheated computer, computer must be replaced.
Well no one but Honda can put a new computer in a Honda car. So I take the car to Honda
Honda mechanic says computer will be fixed in 3 days. He's helpful, courteous, I think all is well. And this is where it all went wrong...
Sidenote - I'm still confused, so I may mangle some Honda-rific terms
the dealer needs a "mobilizer code" in order to start this new computer. But because the car was bought in Germany, even though it's an American car, it is not entered into the "American Honda warranty database." Which apparently was the dealers responsibility. Fair enough their bad. Now it's up to me to fax my proof of ownership and blah blah to "American Honda". I promptly fax paperwork, call to confirm receipt. Yeah they don't confirm receipt at American Honda.
Next day, I call to confirm receipt of fax. Oh they do confirm receipt! This new person I was randomly transferred too seems less lazy, a tad more helpful. Now that they have the paperwork it will take 3 to 5 business days to enter the information into their computer. What?! Say that again!? I seriously must have heard new helpful customer service rep wrong. But no, she who I'll now call robot, repeats off her screen that 3 to 5 days for simple data entry is the norm at "American Honda".
From what I can see there are three issues with this process.
First of all, my car is 5 yrs old and no longer under warranty, so what difference does it make if it's in the "American Honda warranty database"? I'll be paying 600 for this new computer on top of all the frustration.
Second, they say this mobilizer code is a security issue. Well they're successful in keeping my car secure from myself. Who tries to illegally install a computer in a car anyway? Wouldn't you just go steal another car? Basically it's a code that makes sure Honda has a monopoly on computer installation. Need a new computer in your car? No one but Honda can do it.
Third, and most important, it should not take anyone or any computer on earth 5 days to enter data into anything. And if you call Honda they won't even let you speak to the warranty department! All you get is customer service robots who read "3 to 5 days ma'am" off their computer screen and repeat it to the point you want to smack them through the phone.
We just bought a mazda. I have no idea of mazda's customer service department is as ridiculous, but I do know I will never be buying a Honda again.