Popeye's Chicken Informative - Rude, Inefficient And Careless Attitude
In Canada, Popeye's is patronized by many Muslims because of the Halal aspect. But that seems to have become a source of arrogance and monopolistic attitude in their attitude and service. They seem to think that all customers who walk in there are doing so because they have no choice and are all brainless fools.
On at least 3 occasions I have been given the wrong order or supplied with products not as shown in their offer. Eg. More wings and drumsticks v/s thighs and breasts and they trying to pas it off slyly and if caught, respond by saying that they have run out of it and so on.
But what really shocked me was when I went there last, the store at Terryfox and Matheson in Mississauga, Ontario, Canada, and was met by a long wait with no one at the cash to take orders. Finally one guy, Rahim, turns up and when asked about sandwiches, he jokes and says they have fish, shrimp, chicken and goat sandwiches!! When I object and comment about this stupid remark of his, he laughs and insults me in front of other customers. I am 54 and this boy about 19-20. When I asked to see the manager, a chap called Hamza walks up and when I explain to him, all he can say he is sorry. No word of admonishment to the employee or anything else. When I ask about the head office no. He stonewalls me and finally I do not get it. After many inquiries over the phone and the internet, I finally locate a customer service number in USA. I have called there at least 4 times so far, they listen and promise to get back. In more than 2 months, there is no action and finally I am going public.
I have also noticed a very cavalier attitude of their kitchen staff with hygiene and general cleanliness of their stores.
I have decided that from now on, not only will I never ever visit this lousy Popeye's chicken stores, but will do my utmost to prevent others from going there too.