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SunCom Complaint - Sucky Service - Product And Service
Product And Service - Complaint
GREENVILLE, SOUTH CAROLINA -- I have been with my boyfriend for almost a year, in that time we have had Suncom the whole time. Almost a year ago we upgraded our phones so that I could be added onto his plan. He was in and out of town a lot and had noway of getting in touch with me, so we went into the store and got a plan with two lines and the phones were buy one for $50.00 dollars get one free. Well we got the insurance and everything on them paying over $150.00 dollars a month to get everything on both phones.
Well the problem with Suncom is that our phones are still under warranty and we also still have the insurance and one of the phones have almost completely stopped working and the company wants us to send the phone in and to do without them for 2 weeks when my boyfriend is the boss and has to have his phone. They also told us that the insurance denied our claims that we would have to go through the company that has our phones. To upgrade our phones we would have to pay full price for phones minus $50.00 dollars that we have accumulated from having our phones for this amount of time.
Sun Com is the rudest, unfriendliest, and most money hungry company I have ever dealt with. I am also willing to pay the $200 dollar fee to have the phones cut off. I feel that if we went to any other cell phone company I would not have to go through all of this mess to get my phones fixed. So I guess that the moral of this is to make sure that the insurance is going to cover your phones and you will not have to pay more than you did to start with to get your phones fixed. I am having that problem now. I wish that something would be done for people so that other people don't have to go through the problems that all the other people have to. I am not just talking about the people on the phone or customer service lines, I am also talking about the people in the stores as well. They are the most of the problem, they are all out to get the commission that they can get.
SO be careful when you do decide to get phone service especially now that Suncom has been bought out by T Mobile.
Well the problem with Suncom is that our phones are still under warranty and we also still have the insurance and one of the phones have almost completely stopped working and the company wants us to send the phone in and to do without them for 2 weeks when my boyfriend is the boss and has to have his phone. They also told us that the insurance denied our claims that we would have to go through the company that has our phones. To upgrade our phones we would have to pay full price for phones minus $50.00 dollars that we have accumulated from having our phones for this amount of time.
Sun Com is the rudest, unfriendliest, and most money hungry company I have ever dealt with. I am also willing to pay the $200 dollar fee to have the phones cut off. I feel that if we went to any other cell phone company I would not have to go through all of this mess to get my phones fixed. So I guess that the moral of this is to make sure that the insurance is going to cover your phones and you will not have to pay more than you did to start with to get your phones fixed. I am having that problem now. I wish that something would be done for people so that other people don't have to go through the problems that all the other people have to. I am not just talking about the people on the phone or customer service lines, I am also talking about the people in the stores as well. They are the most of the problem, they are all out to get the commission that they can get.
SO be careful when you do decide to get phone service especially now that Suncom has been bought out by T Mobile.
Comments:
Posted by CrazyRedHead on 2008-06-27:
If it is a manufactures defect that is covered under the limited one years warranty then the company will handle it. Only if it is out of warranty or it has physical or liquid damage then is it handled by the insurance, most times. You do have the options to cancel the service, although you will be hit with an ETF per line. Since you added onto his plan it is per line. Don't be surprised when you find out that all cellular providers work this way.
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