Geek Squad Complaint - Setting Up A Wireless Network With Geek Squad
MORGANTOWN, WEST VIRGINIA -- I live in Morgantown. Geek Squad was referred to me by a co-worker. I did not have the same experience with them that she did. I wanted to set up a wireless network. I also wanted the company to trouble shoot why one computer was running slowly and why another was getting an error screen. I went to the store (Best Buy) to schedule an appointment. Well you can't do that there. You have to call an 800 number. I asked the guy behind the counter at Geek Squad in Best Buy what I needed. He said I needed a router so I bought one. Best Buy gives me a gift card when I buy the router. I ask why, the cash register person states, "I don't know" Geek Squad guy says they will look at my computer when the guy comes out. I TOLD him that we had Verizon as a DSL provider AND IS THERE ANYTHING ELSE I NEED TO DO. The guy behind the counter said no.
I call the 800 number and navigate the voice mail service prompting. Finally get to talk to a human being. States it will cost $199 to set up a wireless network. Tell them it will include setting up the DSL modem. Stated this will include trouble shooting computers that do not work well. No problem they say. Geek squad person state this will include setting up wireless printer. I did not ask for this but said fine I will take that too. Again explained they will have to set up the modem. Again told, no problem. I THEN ASKED IS THERE ANYTHING ELSE I NEED TO DO (see a pattern?) No I was told.
Geek squad guy gets out here. States hooking up modem costs extra, troubleshooting costs extra, states hooking up wireless printer costs extra. SO WARNING BE AWARE OF THE GEEK SQUAD BAIT AND SWITCH. Then tries to hook up the wireless network. Line is not connected. Geek squad guy states, Did you call Verizon to see if the line is activated? I said no, Verizon people stated it would be activated by such and such a date. Geek Squad guy says, "Well Verizon says that but you have to check." I state to Geek Squad guy, "Well I asked people in your company several times is there anything I need to do and they said no. I also made it clear that you had to set up the modem." Geek squad guy states no one told him this. Does not address trouble shooting other computers. Just leaves.
Geek Squad guy number two comes out a few days later. Charges us more to set up the wireless printer and modem. Then states we don't need router, "but it will not be a hassle to return it." Messes up my wifes computer while installing the wireless network. States that he cannot trouble shoot why my computer is slow and why another computer's software is not working correctly. That we need to bring it into the store. Well it would have been nice if you had told us that sooner.
Take the router back and get hassled by the Best Buy people. They cannot find the Ethernet wire. State that wife and I did not touch the box. I state that I am getting a little tired of the run around. Of course, they find it necessary to give me a lot of attitude. Eventually, they find the wire in the box. Take the router back but minus $20. They state they gave me a gift card. I give them the gift card back. I didn't want the gift card, they just gave it to me. They finally take the gift card back and state THEY ARE DOING ME A FAVOR.
Went around to drop off my computer at the Geek Squad desk. Stated that I wanted to talk to a manager, that I was tired of getting the run around. Asks what the problem is, told him just part of the story. The Geek Squad guy states, "we assume that you would know about the DSL line, them modem, etc, etc." I ask this idiot, "If I knew what I was doing WHY WOULD I BE HIRING YOU?" The geek squad guys states again, we assume you know a certain amount of technical stuff. It is at this point I decide that I no longer want to do business with them. Ask to see the manager again. He states that he is not here. I ask to leave a number to have him call me. He states they don't do that, that I have to come in.
So bottom line, if you want attitude, the run around, the bait and switch, and know what you are doing with technology, feel free to call Geek Squad.
I am the type of person when treated poorly usually just never goes back. However, tomorrow I will be taking time out of my day to speak with both managers about poor service, attitude and the whole BAIT AND SWITCH thing. So get any prices from Geek Squad in writing.
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