Electronic Arts Compliment - Refund Dilemma Rectified!
I'd like to post about how grateful I am that one of the employees at Electronic Arts bothered to try to retain me as one of their customers.
I had foolishly prepaid for 9 months of gameplay for one of their MMORPGS (Massively Multiplayer Online Role Playing Games) that they are now deciding to shut down, totaling about $90.00 worth of gametime that I would be unable to use. I contacted their E-Mail Support, and they told me they issued the refunds back to the two separate credit cards that I had used to purchase the gametime. Unfortunately, I no longer have either of the cards. One of them was a prepaid debit card that I had since voluntarily closed, and the other was reported lost.
I asked them how a refund could be issued to a closed credit card, but they insisted that the credit card companies have my money. I called the credit card companies, and unsurprisingly, they denied having the money or even having received the money.
I e-mailed EA back again, and they said there is nothing they can do, as a refund request had already been submitted and supposedly fulfilled.
I had given up hope and simply thanked them for their time. I figured I'd just accept the loss. Though $90.00 can give me two tanks of gas, there's no sense in beating dead horses.
That's when an actual developer for the game I had been playing called me to say that simply losing my money is unacceptable to them, and though they cannot refund the money again, she would be happy to provide me either $90.00 worth of different games from EA, or $90.00 worth of gametime for a different MMORPG if I choose to start playing a different one. She emailed me her personal information (direct phone line, snail mail address, etc.) and told me to let her know what I'd like to do, and said she looked forward to hearing from me in the future.
Electronic Arts should be very grateful that they have such a great employee!
I'm truly a satisfied customer.