Sears Complaint - Phone Purchase with Credit Card
MUNCY, PENNSYLVANIA -- I live in Williston, Fl my son lives in Watsontown,Pa. On June 24 he called asking if I could order a hot water heater for him on my credit card and he would pay me back.His went poof a few days earlier. You know how it is when they are just starting out. He had researched and found one at his local Sears. Not a problem since we had called the same store on May 17 and purchased him a garage door opener for his birthday.
When it came down to putting it on my credit card I was told that they will only take Sears card over the phone. I explained that I had just made a purchase a month ago with no problem and that I do not have a Sears card. The salesman said I have another customer and hung up. I called back and talked to a manager who told me the same thing. Neither person offered me a Sears card either.
I ended up purchasing the hot water heater from Lowe's They had no problem taking my other credit card even though I do have a Lowe's card. Many years ago I DID have a Sears card but in the early 90's I had a very bad experience with their service department and and appliance manager and swore never to purchase from Sears again. The garage door opener was from my husband. But this experience just reminder me of why I stopped dealing with Sears.
Sad, cause I furnished 6 homes with Sears appliances and purchased my son's clothes there and usually birthday, anniversary, wedding.etc.etc. gifts there.