Air Canada Complaint - Flight Changes - Complete
REGINA -- I am always amazed if my folks book Air Canada where the possibility of Westjet exists.
They see a "better" connection - or a flight that doesn't require them to change planes. As much as Air Canada options might look good "on paper" - they are yet to EVER get the flights they book.
As I write this, they are now stranded in Calgary. They believe they were on a "touch down" head to Victoria flight - although, arriving 20 minutes late, they learned the brilliant decision had been made to just send another flight out to Victoria - to hell with these passengers.
And while the airline business can be complex, and it's frustrating to suddenly miss a connection, NOTHING compares to the frustration of the absolute indifference of the folks behind the counters.
And seriously, I can't blame them. They must deal with hundreds of complaints each week. They are working for a company that absolutely has no idea, or interest in providing customer service.
It disgusts me that they are still in business, and that so many Canadian destinations can only be reached through they pathetic service.
I eagerly wait the day Westjet shoots them out of the sky.
Actually - they'll have shot themselves out of the sky.
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