Proflowers Express Florist Complaint - Horrible Customer Service
I ordered flowers for my mother's B-Day with same day delivery. The flowers arrive, and mom is happy..now I check my bank statments on line and see there's a double charge so I call. I'm told "oh sorry everyone that ordered on that day was double charged" They tell me not to worry it will 'definetely ' be refunded in two days. Not so..when I call back I get 4 different versions over a weeks time. The last story I'm told is I'll have to call my bank so they can call Proflowers and they will 'work it out'...YEAH RIGHT. So now I have to broker a refund between the two? I tell the 'clerk' I don't think so let me speak to a supervisor. He basically gives me the company line.."I'll look into it and take care of it"..still no money.
I now have to wait 30 days before my bank will act..since according to the VISA rules the merchant agreed to the refund and I have to give them time...
I've used Proflowers for years...not anymore...if it's so easy to take my money, then it should be the same to give it back. I don't buy all this 7-10 business day crap. I honestly don't think I'll see the money for a few months due to the process.
In the end I'll NEVER use Proflowers again.