Lowe's Complaint - Disaster kitchen cabinet experience
SEDALIA, MISSOURI -- We were ready to remodel our kitchen at our lake home 2 hours away from where we live in Kansas City. Very excited we measured our existing kitchen footprint and went to our awesome Lowe's store near our city home. After much work with a very competent cabinet salesperson, we were ready to go--or not. When we went to place the order with this wonderful salesperson who had worked with us so diligently we were told Lowe's has a strict policy of store proximity to the installation, and as a result we had to work with the Lowe's store closest to our lakehome. So we took our designs to a very lucky Lowe's salesperson at the store closest to our lakehome (we ordered over $10,000 of product); all she had to do was order the product and schedule our installation.
It took us 3 different trips, 2 hours away, to go back so she could learn their ordering system; she continually said "can't do this, we don't do none of these here. . ." we should have run fast. Instead, we weighed our options and remembering our wonderful Lowe's experience in Kansas City decided to give the Sedalia store a try. 8 weeks later, I have half of a kitchen installed, a store salesperson who refuses to call us back, and no kitchen countertops (only to find out from the countertop company that the salesperson at Lowe's didn't give them the order until yesterday, when we were assured it was done weeks ago.) The salesperson will sometimes have the unfortunate luck of actually answering the phone when my husband or I call, only to turn around and literally hang up on us or say "I can't talk I have a customer." We never get a returned phone call. I called Robert Niblock's office today (CEO of Lowe's) and actually spoke with a reasonably educated, polite, customer focused person on the phone who agreed to help us. We are waiting to hear back, meanwhile I have $10,000 invested in cabinetry that is half finished, no countertops for what appear to be weeks to come, and the Sedalia, Missouri Lowe's store refuses to deal with us in any way. RUN AS FAST AS YOU CAN AWAY FROM THAT STORE AND ITS KITCHEN CABINET EXPERTISE, they have none! If we had it to do over we would have had a custom cabinet maker do the cabinets as so many people recommended we do. We have signs all over our street at the lakehouse warning people against doing business with the Sedalia Lowe's store, and are actively telling our many friends who are rehabbing homes in the Lake of the Ozarks area to pursue any other alternative than the Lowe's store in Sedalia. Oh, and three of our neighbors at the lake are lawyers. . .who at the very least are assisting us in our complaint to the Attorney General's office, and perhaps pursue further action against the Lowe's in Sedalia, Missouri.