Auto Europe Informative - Auto Europe Ripoff - Car Rental
Months before our trip to Israel in 2000, I searched the Internet for a rental auto. Auto Europe offered me a good rate on a car from Budget. Since I didn't want to purchase the CDW, I asked them to remove that from the quote, and they did. Their voucher says explicitly "CDW optional." Based on that information, I made the reservation with Auto Europe, and paid the required advance via VISA.
When I bellied up to the counter in Jerusalem, I was informed that Budget does not rent autos in Israel without CDW (Budget calls it LDW--Loss Damage Waiver). With the family waiting, and time running out on my appointment 100 miles away, I had no choice but to pay $113 for CDW so that I could rent the car. I did this through Auto Europe because it was the cheapest option open to me at the time.
Back at the ranch, I contacted Auto Europe to get a refund on the extra money that I had had to pony up. The way I see it, they are required to provide the car rental for the price that we agreed to. As it was, I was forced to purchase a service which I explicitly did not want, and the fault clearly lay with Auto Europe for providing me with incorrect information. The price and conditions on the voucher are as legally binding for Auto Europe as they are for me.
After exchanging lots of emails with their service manager, Bruce Gould, he finally bucked the decision up to the president (and CEO) of Auto Europe. I waited for two months, but I never did hear anything from the pres. During that time I exchanged two emails with Bruce Gould, and sent a warning with a deadline. Nada.
The moral of the story is; beware of doing business with Auto Europe. A reputable company would have acknowledged their mistake and compensated the damages. Auto Europe has done neither.