Home Depot Informative - Checkout and customer service
HOBBS, NEW MEXICO -- On 6-27-08 there were 21 carts in one line at the checkout counter with one clerk. Customers were angry and several tried to call the store management. There were 4 available "self check out counters" but none were open as they were barricaded. Self check out counters rarely work as expected unless your expecting onother round of purchasing frustration. Phone calls to the store manager resulted in no action as the store manager failed to leave his office. In the town where I live, labor is difficult to find which results in even greater frustration at the Home Depot.