Continental Airlines Complaint - Punctuality of Flights
USA, TEXAS -- I am seriously very disappointed in the punctuality of flights within the USA. This was brought to my attention on my recent trip there when I had to go through the experience myself. I had taken a flight from Singapore (my original destination) to New York and worked my way down to Dallas, so naturally on my way back had to catch a domestic flight from Dallas back to New York. I engaged the services of Continental Airlines as the itinerary was perfect (6.15am from Dallas to Houston, due to reach at 7.21am and than 7.55am from Houston to reach New York, JFK airport at 12.43pm).With this itinerary, I would be able to go on straight to my international flight which was scheduled for 4.30pm from JFK. Infact, I had the option of another airlines which would cost me half of what I paid for Continental Airlines (USD$327.49). It's just that the itinerary required me to stay overnight which I was not willing to do, so I paid a bit more and decided to go with Continental Airlines.
According to my itinerary and schedule, everything was supposed to go smoothly, even to the extent that my bags were checked all the way from Dallas to Singapore. Little did I know that the very first flight (Dallas to Houston) I took got delayed in landing so naturally I missed my connecting flight from Houston to New York (the 7.55am one) . The airlines put me on the next flight out which was due to depart at 10.43am and reach New York by 4pm. Even this flight came late and you guessed it, I reached JFK at the time I was supposed to be on my international flight to Singapore.
After checking out at the respective counters and making sure nothing else could be done, I approached the Continental Airlines counter. After waiting for another half-hour, finally the counter staff helped me. They were definitely very kind, offered me comforting words and arranged for my accommodation as my next international flight would only be the next day at 4.30pm.
The minute I reached the hotel, I called my parents to inform them that I had missed my flight and would be delayed by a day. The next thing I knew, a couple of hours later the reception called me and told me I had a USD $90 bill to settle. I was beyond words, all I had done was make a 2 minute call to Singapore, how did that come up to USD$90. So naturally I refused to pay that kind of money. The reception threatened me that if I did not settle the bill, they would tell the airlines not to board me the next day. You can just imagine how I must have felt. Firstly, missing my international flight due to Continental Airlines, on top of that all the time wasted waiting and than to receive such treatment in the hotel. Only I know how I spent the night, not at all happy, infact lonely, miserable, scared and terribly home sick.
Of course the next morning at check out, the hotel made me pay a nominal sum before they let me go. At this point, I just wanted to go home so I paid what they asked.
As if not enough traumas for a trip, I realized my suitcase was lost. This bag contained all my shopping and valuables from my trip. This was the last straw. I got to Singapore and put up a baggage claim as advised. I spent 3 torturous days and sleepless nights of checking up and monitoring before I received my bag which came back intact but with small damages to the trolley and handle. (probably rendering it useless for future travelling).
I just want to inform Continental Airlines that it might be a half hour delay here and there for them, but sometimes that can amount to a lot as I have had to experience thanks to their "efficiency". Not only physically draining but mentally and emotionally too. It's really not fun to end such a wonderful trip on such a low and most importantly, it's not like the flight is cheap. USD$327 IS ALOT OF MONEY.
I just hope that the airline bucks up and in general the other airlines in USA too. If we pay you for a service, it is your duty to deliver. I think that’s only fair.