Branch Banking and Trust Complaint - Poor Service and Outrageous fees
VIRGINIA -- My husband and I relocated to Northen Virginia in 2006. We opened a checking and savings account with Branch Banking and Trust (BB&T) shortly after relocating. We relocated again and needed to close our account with them earlier this year. In two years we have racked up numerous charges and fees. Mostly for not having at least $2000 in our checking account. My husband had direct deposit for his paychecks. They would charge us for going under the required amount one day (and sometimes hours) before he would get paid. And while the $35 fee seems small, but it was a monthly occurrence for us more often than not.
Recently, while in the process of switching banks and closing accounts, we accidently over drafted on our BB&T checking account. It was the first time in two years we have ever over drafted. We did so by $5, it was an atuomatic withdrawal for an online photo hosting service. When I became aware of the situation, I phoned the bank to try an reconcile the situation and to close the account. Not only did a $5 mistake end up costing $75, due to fees; I also got an earful about fincial responsibility from a very unpleasant *customer service* representative. In fact when I asked if there was any way to waive some of the fees she belittled me for even asking. When I asked to speek to a manager because of her demeaning remarks, she hung up on me. I called again and spoke directly with the manager, and he claimed that his employees would never speek to anyone like that.