RCN Complaint - RCN is horrible
ILLINOIS -- When I first moved to Chicago from Ohio, I went and called RCN to get internet and cable for me and my 3 roommates I was living with at the time. When the tech. first came out it was impossible to understand anything they were saying (not to say its there fault) but they were very rude as well. Throughout having RCN, it was like playing musical chairs, because every week it was either me, or my 2 roommates that were out of service. Either one of us was SOL and had to use our computer, or which was even worse was when all 3 of us had no service. Needless to say this made our living situation tense just because of all the stress that they caused and calling them up was pointless because you would spend 2 hours of your day trying to talk to some idiot who either gets you disconnected in the middle of waiting or does nothing to help your problem and says they can have a tech come out. Once the tech comes out 4 days later, we get a bill the next month for $250.00. We pay each month, but figured maybe something happened as to why it was so high as usual. Instead of complaining as that gets us nowhere with them, we just decide to go through and pay. No matter how many times we would call to lower our bill, it would never get resolved even if they would say countless times how many "discounts" we would receive and the money that would be taken off. Finally our service was back on, we were happy. Not even 24 hours goes by where everything shuts down both cable and internet. Of course I'm pissed and call RCN in a rage only to find out that they are experiencing an outage in my area. I understand that but when this is about the 20th outage since I've had RCN it gets to be a bit ridiculous. Please save your money and your time and get comcast. Believe me, its cheaper then RCN regardless what you hear. Good luck!