Best Hyundai/Mazda Houston Texas Complaint - Completely Unethical Dealership. Stay Away!!
HOUSTON, TEXAS -- I have been the owner of several Hyundai vehicles over the years and current drive a 2004 Santa Fe that I have had since it was new. I had decided to buy a new Accent and have been shopping around. Best Hyundai in Houston made me an offer that was better than a dealer a little closer to home so today we went to close the deal. After getting there the car was detailed and ready to go. The salesman had the temp tag ready and went over our owner's manual, etc. Then it was off to the finance manager. Here is where we were totally screwed. Best Hyundai had agreed to match interest rate with our Credit Union but not until we sat down to finalize the deal did he tell us that the 4.8 interest rate was offered only if we bought the top-of-the-line Extended Warranty through Best Hyundai. How unethical can a dealership be? We said "no" we want the 4.8% that was promised and we were told they could not do that. We walked away.
NEVER BUY FROM THIS DEALERSHIP!!! THEY ARE UNETHICAL IN EVERY WAY IMAGINABLE. WE DROVE FOR ALMOST AN HOUR TO GET TO THIS DEALER, WERE BAITED BY SHOWING US THE CAR ALL DETAILED AND READY TO DRIVE AWAY, AND THE BASICALLY TOLD TO BEND OVER AND TAKE IT.
I have talked with other Hyundai dealerships here in the Houston and surrounding area and have been told that Best Hyundai does this type of bait and switch tactic all the time. Hub Hyundai has offered to find me the car I want at the same price and with no deposit and no commitment until the car is here for me to pick up. They gave me a no hassle out-the-door price.
I would have dealt strictly with my Credit Union if Best Hyundai would have sold me the car at the same price using my Credit Union but they stipulated that they could only offer me the price I wanted if I financed with them but that they would match my Credit Union's interest rate. So we saw no reason why not. Of course, they did not tell us that interest rate was only guaranteed IF WE BOUGHT A $3,000.00 EXTENDED WARRANTY ALSO.
BEST HYUNDAI REMAINS THE WORST CAR DEALERSHIP IN HOUSTON!!