Midas - Santa Ana Complaint - Cheated
SANTA ANA, CALIFORNIA -- I had gone to this Midas car repair shop in Costa Mesa on 6/28/08 to get the oil leaks in my car fixed. After an initial inspection I was told I was shown where the leaks are and given a copy of the estimate. There were four items on the estimate which added upto $517. I told him I can't afford to spend so much at this time to which he suggested that I could just get the first two items done which were absolutely necessary to get fixed now and then I could get the other two items fixed at a later date. I agreed two ge the first two items fixed for $173.
While I was waiting for my wife to pick me up he came back in 15 minutes and said he can bring the total price down to $450 for all the four items on the estimate. I reluctantly agreed because it would be a lot of strain on my monthly budget. I got a call from him at 4pm saying that the car has been fixed and ready for pickup and that he had replaced two more parts which would cost me an additional $63 and that he was giving me a discount on that part of work. I asked him why did he not ask me before going ahead and replacing those parts to which he got angrgy and started shouting over the phone on how he tried to do a favour on me and that if I did not want those parts he will put the old parts (which I had no way of telling those belonged to my car) back in.
Since he was not listening to anything I was saying I hung up the phone and headed to pick up the car. Upon reaching there he showed my the new installed parts and the old parts(no way I could tell those belonged to my car). I asked him again why he did not get an authorization from me before replacing those parts. He again started saying the same thing as how he tried to do favor and how he was giving me a discount and if I did not want it he will replace the parts back again. I did not have too much of an option and time to think and had to decide to pay for the additional parts and seek redressal from Midas Management and Better Business Bureau later. I felt completely cheated and taken for a ride. I was shown the new invoice which conveniently added up to $516, $1 less than the original estimate suggsesting that he had somehow tried to get back to his original estimate somehow.
After I signed the invioce he said that I should write on the invoice that I had authorised and agreed to replace the two additional parts. I was
really shocked and annoyed and refused to write any
such thing and asked him would he write that he had
replaced the two parts without my consent. He just
snatched the invoice back back and insisted that I
write it or he will put the old parts back in. I
argued that inspite of him treating me like this I
was willing to pay and top of all this he wanted me
to write this disclaimer. By this time two other
customers were waiiting behind me and realizing
this he changed his tone and "gave in" and I
reluctantly paid for the invoice, just in the hope
that I will be able to get some redressal with the
Midas management and Better Business Bureau. I
really hope someone else does not get cheated in a
similar way from this guy. and that is why I am
writing this in so much detail. I was contemplating
calling the cops right there and then but thought
let me try addressing this with Midas Management
first and then if I do not get a response only then
consider other options.