American Airlines Complaint - Pregnant Wife Denied Pre-boarding
CHICAGO, ILLINOIS -- American Airlines has reached a new low ebb in its pathetic customer service. My wife who is pregnant was traveling from Chicago to Washington DC last week. After a long day of business meetings, she requested that she be allowed to pre-board. The agent at the airport rudely brushed her aside and told her to get back to her group. She politely asked if they are willing to make an exception, the agent again rudely told her to step aside. When she suggested that she plans to complain to the customer relations, the agent arrogantly told her to to use the web to go ahead and complain. Shame om American Airlines for treating its customers in this manner.
As a matter of fact I challenge the American management to apologize in public if they have any guts and self respect and take stringent action against the employee. Shame on American Airlines.